Following the latest advice from the Government, our office is temporarily closed and our colleagues are working from home to help reduce any unnecessary exposure to COVID-19. 


We remain fully functional and continue to provide a great service to our members and employers with limited disruption. We have robust processes in place to ensure that pensions will still get paid and our normal service is not affected.


You can continue to contact us in the following ways:

  • Email: email us at [email protected]  We’ll get back to you as quickly as we can but there may be a delay in responding
  • By phone: we have our normal phone service between 9am and 5pm Monday to Thursday and 9am to 3.30pm Friday – please use your normal contact numbers
  • By mail: we are still receiving mail, however, it would help us if you could submit by email wherever possible  
  • Please do not visit our offices as they are closed to visitors.


The Local Government Association have published a list of Frequently Asked Questions  which might be helpful to scheme members. click here to read


We’ll update you if there are any other changes. Thank you for your patience.